Coffee Vending Systems (referred to The Blue Pod Coffee Co. (Vic) PTY Ltd for the rest of this document), The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security. . If we decide to modify our Policy, we will post a new Policy on our websites changing the date in the last paragraph of such Policy. Therefore, we invite you to consult this Policy from time to time in order to familiarise yourself with any changes.
The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.
How we Collect Information and How We Use It
In order to provide you with excellent products and services, The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company asks you for specific pieces of personal information when you register as a customer The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company will not collect any personal information about such individuals except when provided by such individuals. The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company does not collect and process Data except when specifically, voluntarily and knowingly provided by you.
Personal Account Information Your name, delivery address, telephone number, email address, credit card details and special delivery instructions help The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company to deliver your order on time to the correct location. We confirm by email the items in your order, the scheduled delivery window you've selected, and the delivery address. A Customer Service Representative may contact you by telephone to resolve any questions we might have about your order.
You reserve the right to choose if your credit card numbers are stored on our Secure server.
The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company will not reveal your personal information to any third party unless required to do so by law.
Cookies: A cookie is a small file created by your web browser (eg. Internet Explorer v.5) to assign a unique identification to your computer. The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company uses the cookie to keep track of items in your shopping trolley, we do not use cookies to retrieve personal information about you from your computer. To shop, you need to have the cookies option of your browser turned on. However, once you've finished shopping, you can delete cookies from your hard drive if you like.
IP Address The Blue Pod Coffee Co. (Vic) PTY Ltd and The Blue Pod Coffee Co. Australia PTY Ltd logs IP addresses for systems administration purposes. IP addresses are logged to track a user's session and help us determine how often the areas of our site are visited. In many cases, we view and discard the information immediately. We do not link IP addresses to anything personally identifiable so we could never link an IP address to a specific customer.
Online Surveys and Contests From time to time, The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company may conduct online surveys that ask you for demographic data, like household information, ages, and so on. Participation in these surveys is always voluntary. The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company aggregates the responses we receive before using the information to improve the product offering and services we offer The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company may also offer contests that ask for some personal information, such as name and email address, so that we can contact winners. All of these contests follow applicable gaming regulations. We will clearly post the rules and terms of each contest on the site.
Changing and Editing Your Information You can make changes to your personal information or to your customer status by emailing us at websupervisor@bluepod.com.au noting the changes required. Finally, you could contact us by calling the Customer Service Centre on 1800 800 255 , Currently, we do not send out any regularly scheduled email communications to customers. If we were to introduce such communications, we would provide customers with the option to not receive such emails. A Special Note About Children.
Children Children are not eligible to use our services and we ask that minors do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with your parents or guardians.
External Links: This site contains links to other sites. The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company are not responsible for the privacy practices or the content of such Web sites.
Security: This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our secure server software (SSL) is the industry standard. It encrypts your most important personal information - your credit card number, so that it cannot be read as the information travels over the Internet.
We pride ourselves on our commitment and dedication to all our customers and we assure you of our integrity at all times. We do not and will not release any of your personal information.
Refunds
Our Return Policy is simple...
If you're not happy - we're not happy!
100% money back guarantee: simply return your product and we will refund you the price of the goods, (excluding cartage) provided the goods are returned in the same condition as they were sent.
We cannot accept return of opened packages of consumables
However please choose your items carefully as we will charge for the transport costs cost of refunds or exchanges. Items must be returned to The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd or The Blue Pod Coffee Company within (14) fourteen days of the purchase date to be eligible for replacement or refund
Defective items must be returned to The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd or The Blue Pod Coffee Company within (14) fourteen days of the purchase date to be eligible for replacement or refund. Items will be replaced with the same item originally purchased. For items that cannot be replaced a full refund will be offered.
How to return your item:
1. Contact The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company Customer Service on: 1800 800 255 . A customer service representative will explain how to go about your return request, record all the necessary product return information and issue you with a Return Number (RN). The Customer Service Representative will also provide you address details of where to send your return. You must obtain an RN number immediately so as to ensure that you are eligible for a replacement or refund.
2. Send your item to the return address provided. Please ensure that your RA number is clearly displayed on the return packaging.
3. As soon as the return has been received - a replacement product will be shipped or money less costs refunded.
IMPORTANT:
The return must be received by The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd or The Blue Pod Coffee Company within (14) fourteen days of the RN number being issued.
Replacement product will only be shipped after the faulty item has been received by The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd or The Blue Pod Coffee Company.
All returns must have an RN number.
Any item that is returned to The Blue Pod Coffee Co. (Vic) PTY Ltd, The Blue Pod Coffee Co. Australia PTY Ltd or The Blue Pod Coffee Company without an RN number will be returned to sender.
If you feel that your return falls outside of our policy contact us on 1800 800 255 to confirm if your return can be accepted.
ADDRESS DETAILS:
The Blue Pod Coffee Co. (Vic) PTY Ltd,
The Blue Pod Coffee Co. Australia PTY Ltd and The Blue Pod Coffee Company
Unit 1 / 3 Faigh Street
Mulgrave, VIC, 3170
